FAQ

How much does domestic shipping cost?

We offer FREE flat rate domestic shipping on all orders! Expedited delivery options are also available on the checkout page.

Do you ship internationally?

Yes, we do! We offer $10 flat rate international shipping on all orders (anything outside of the US). Expedited delivery options for international orders are also available on the checkout page.

How long does it take for me to receive my order?

This all depends on where the item(s) are shipping to. Once your order is processed, you'll receive a confirmation email with tracking. You can expect to receive your order within 3-8 business days for domestic orders.

How do I know what size to order?

Please use the size chart next to every item's description to see what size would fit best.

Can I return or exchange my item?

At this time, we do not currently offer returns or exchanges. We highly recommend using the size chart found on each item's page to help guide you in ordering the correct size. 

I received my item, but it's the wrong size/color/etc from what I ordered. What do I do?

Please email hello@shopmodellife.com with a photo of your item and the issue and we will happily send you a new item if a wrong one was sent. You will not be charged for the shipping of the new item if you were shipped the wrong item.

What happens if I provided the wrong shipping address at checkout & never receive my order?

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our warehouse. You will be liable for reshipment costs once we have confirmed an updated address with you. Please note that shipments that go unclaimed are also returned to our warehouse and you will be liable for the cost of a reshipment. The original free shipping does not apply to reship an item because you provided the wrong address or your shipment was unclaimed.

How do I contact modellife if I have a question about ordering, shipping, etc?

Please email us at hello@shopmodellife.com anytime. We respond to all emails within 24 hours.